#Lightspeed evo technical support number update
#Lightspeed evo technical support number plus
#Lightspeed evo technical support number windows

All Custom Reports, we can't delete obsolete or old reports. The invoices don't even look alike! Then we have to manually calculate a total due by adding these together.Ħ. It is confusing to our customers and employees when there are two separate invoices for their A/R account and the Reservation.

#Lightspeed evo technical support number update

When we update a customer account, it does not update the Reservation information.ĥ. The Storage Reservations and Customer Accounts don't link together. Customer Units- It would be nice and extremely helpful if there was a field for the previous Unit Name and a way to cross reference in the customer unit section.Ĥ. But the system only allows for one email address.ģ. We have a ton of customer's who both want to receive emails and copies of invoices, statements, etc. We have many customer accounts with multiple partners. It is difficult to look up a customer by a partner's name or business name. Also the only field that cross references is the 'other' field. I would like to have fields for a 2nd owner name, address, email, phone #.

#Lightspeed evo technical support number plus

Many people have multiple email address, plus a spouse or partner who have more than one email address. Customers - can only have one customer name and one customer email address. I don't like that we can not print out a customer ledger ! This is so very important!Ģ. I like the custom tabs for each individual user.ġ. I like that we can customize our Desktop with the most relevant individualized information. In addition, it would be helpful if we could apply loyalty reward points after an invoice has been closed. Again, a customer ledger would be extremely beneficial. I still find it challenging to determine the customer account balance due. The sales module is so glitchy something that should take 10 minutes can sometimes take up to 2 hours.Ĭomments: I've been using Lightspeed for 10 years, therefore I am somewhat used to the system. I can't think of a single thing I like about it. IF LIGHTSPEED WORKED, it would be an awesome product. We are currently demoing and evaluating other systems that are available to us and will be moving on as soon as possible. We would have already switched to another dms had we not been locked into a contract that was too expensive to get out of. At one point CDK told us we should have hired 'accounting people'.

The general ledger is massive and extremely complicated to follow. Support calls go unanswered and unresolved for sometimes weeks. Suddenly, while creating options they way we had for the previous 4 years, when parts and labor were not accounted for properly in the deals, we were told it was because we were doing it wrong. Every new feature requires a paid subscription. Functions and features we were told were operational during the sales pitch and 'demo' are still not up and running. She gave us not only conflicting information and instructions, but totally incorrect information we later learned. We would have been better off on our own than listening to the person they sent to train us on-site. However, after that, it's all on CDK and the crappy software. Our rollout was terrible mostly due to lack of communication on the part of our project leader on this end. It would be nice if when logging out the invoices, deals, etc were left in limbo and re-opened when logging into the new computer.Ĭomments: Our experience with Lighspeed has been terrible since day one. When logging out of one computer and into another computer the session kills all activities you were in. Bandage solution is to buy local printers for every machine.

#Lightspeed evo technical support number windows

Sharing local printers in windows is not easy and now against security protocol for Windows. Receipt printers are local not network printers. The hardware for machines is terribly outdated. Creditcard integration with Worldpay in Canada. Feature suggestions do not get attention unless multiple dealerships ask for implementation. Screen resolution makes things very small or blurry if made larger. Users must be tech savy, nearly with accounting background to run reports. Plenty of report options but most involve exporting to excel. The data is in the system but hard to understand for most. This is across the board for all departments. The major thing missing from Lightspeed is easy to read, pre-canned reports aka dashboards for users to understand. With quick internet speeds, the system works well but on slower speeds it can grind to a hault. Comments: Lightspeed is a big improvement from our historic system.